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Returns and Refunds
Product returns:
You have 14 calendar days to return or exchange an item from the date you received it. All colorescience, blinc, and ambersales are final.
To be eligible for a return or exchange, your item must have proof of purchase at Turkle & Associates. After 14 days, there is no refund or exchange for returned products.
product refunds:
Once we receive your item, we will inspect it and notify you of the status of your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment) or a credit on your account may be applied.
Shipping:
Items purchased in-office or online can be returned at our office or sent by mail. You will be responsible for paying all shipping costs for returning an item. Shipping costs are non refundable.
Patient financial responsibilities
Patient financial responsibilities
Thank you for trusting your surgical and aesthetics care to Turkle & Associates and Phases Lasers & Aesthetics. When you schedule an appointment with Turkle & Associates and Phases Lasers & Aesthetics, we are careful to set aside enough time to provide you with the highest quality care.
Should you need to cancel or reschedule an appointment please contact our office as soon as possible, and no later than 72 hours prior to your scheduled appointment. This will allow our practice time to schedule other patients who may be waiting for an appointment
Please see our updated Appointment Cancellation/No Show Policy below effective May 23, 2022:
Any established or new patient who fails to show or cancels/reschedules an appointment and has not contacted our office with at least 72 hours’ notice will be considered a No Show and charged a $50.00 fee.
Injection appointments will require a $50 deposit. Any established or new patient that has not paid an appointment deposit due to a previously existing treatment package who fails to show or cancels/reschedules an appointment and has not contacted our office with at least 72 hours’ notice will be considered a No Show and charged a $50 fee that will be subtracted from the existing package. This will result in a remaining balance due at the time of the treatment package completion.
As a courtesy, when time allows, we make reminder calls for appointments. If you do not receive a reminder call or message, the above policy will remain in effect. We understand there may be times when an unforeseen emergency occurs and you may not be able to keep your scheduled appointment. If you should experience extenuating circumstances please contact our office and we will do our best to assist given the circumstance. You may contact Turkle & Associates and Phases Lasers & Aesthetics at the contact information below. Should it be after regular business hours Monday through Friday, or a weekend, you may leave a message and we will return your call as soon as possible.
Returned checks:
Should a check be returned from the bank, there will be a $40.00 fee to the patient. This fee, as well as the amount of the return check, must be paid before your next service.
Forms of payment:
We accept cash, check, American Express, MasterCard, Visa, and Discover. For larger procedure(s) you may use Prosper Healthcare Lending or CareCredit.
Contact us
If you have any questions on how to return your item to us, please contact us: 317-848-0001
