Office Policies

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If you are not entirely satisfied with your purchase, we’re here to help.

Returns and Refunds

Product Returns:

You have 14 calendar days to return or exchange an item from the date you received it. All colorescience, blinc, and ambersales are final.

To be eligible for a return or exchange, your item must have proof of purchase at Turkle & Associates. After 14 days, there is no refund or exchange for returned products.

Product Refunds:

Once we receive your item, we will inspect it and notify you of the status of your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment) or a credit on your account may be applied.

Shipping:

Items purchased in-office or online can be returned at our office or sent by mail. You will be responsible for paying all shipping costs for returning an item. Shipping costs are non refundable.

Patient Financial Responsibilities

Thank you for trusting your surgical and aesthetics care to Turkle & Associates and Phases Lasers & Aesthetics. When you schedule an appointment with Turkle & Associates and Phases Lasers & Aesthetics, we are careful to set aside enough time to provide you with the highest quality care.

Should you need to cancel or reschedule an appointment please contact our office as soon as possible, and no later than 72 hours prior to your scheduled appointment. This will allow our practice time to schedule other patients who may be waiting for an appointment

Please see our updated Appointment Cancellation/No Show Policy below effective May 23, 2022:

Any established or new patient who fails to show or cancels/reschedules an appointment and has not contacted our office with at least 72 hours’ notice will be considered a No Show and charged a $50.00 fee.
Injection appointments will require a $50 deposit. Any established or new patient that has not paid an appointment deposit due to a previously existing treatment package who fails to show or cancels/reschedules an appointment and has not contacted our office with at least 72 hours’ notice will be considered a No Show and charged a $50 fee that will be subtracted from the existing package. This will result in a remaining balance due at the time of the treatment package completion.
As a courtesy, when time allows, we make reminder calls for appointments. If you do not receive a reminder call or message, the above policy will remain in effect. We understand there may be times when an unforeseen emergency occurs and you may not be able to keep your scheduled appointment. If you should experience extenuating circumstances please contact our office and we will do our best to assist given the circumstance. You may contact Turkle & Associates and Phases Lasers & Aesthetics at the contact information below. Should it be after regular business hours Monday through Friday, or a weekend, you may leave a message and we will return your call as soon as possible.

Returned Checks:

Should a check be returned from the bank, there will be a $40.00 fee to the patient. This fee, as well as the amount of the return check, must be paid before your next service.

Forms Of Payment:

We accept cash, check, American Express, MasterCard, Visa, and Discover. For larger procedure(s) you may use Prosper Healthcare Lending or CareCredit.

If you have any questions on how to return your item to us, please contact us: 317-848-0001

HIPPA Privacy Policies

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

If you have any questions about this notice, please contact our Privacy Contact, Dyan Towne 317-848-0001.

This notice of Privacy Practices describes how we may use and disclose your protected health information to carry out treatment, payment or health care operations and for other purposes that are permitted or required by law. It also describes your rights to access and control your protected health information. “Protected health information” is information about you, including demographic information, that may identify you and that relates to your past, present and future physical or mental health or condition and related health care services.

We are required to abide by the terms of this Notice of Privacy Practices. We may change the terms of our notice at any time. The new notice will be effective for all protected health information that we maintain both before and after the change. Upon your request, we will provide you with any revised

Notice of Privacy Practices by calling the office and requesting that a revised copy be sent to you in the mail or asking for one at the time of your next appointment.

Uses and Disclosures of Protected Health Information

You will be asked by your physician to sign this Notice of Privacy Practices. We will make a good faith effort to obtain a written acknowledgement that you received this Notice of Privacy Practices for Protected Health Information the first time we provide the services to you after April 14, 2003 or as soon as reasonably practicable under the circumstances. Your protected health information may be used and disclosed by your physician, our office staff and others outside of our office that are involved in your care and treatment for the purpose of providing health care services to you. Your protected health information may also be used and disclosed to obtain payment for your health care bills and to support the operation of the physician’s practice.

Following are examples of the types of uses and disclosures of your protected health care information that the physician’s office is permitted to make. These examples are not meant to be exhaustive, but to describe the types of uses and disclosures that may be made by our office.

Treatment:

We will use and disclose your protected health information to provide, coordinate or manage your health care and any related services. This includes the coordination or management of your health care with a third party that may need access to your protected health information.

For example, we would disclose your protected health information, as necessary, to a home or health agency that provides care to you. We will also disclose protected health information to other physicians who may be treating you. For example, your protected health information may be provided to a physician to whom you have been referred to ensure that the physician has the necessary information to diagnose or treat you.

In addition, we may disclose your protected health information from time-to-time to another physician or health care provider (e.g. a specialist or laboratory) who, at the request of your physician, becomes involved in your care by providing assistance with your health care diagnoses or treatment to your physician.

Payment:

Your protected health information will be used, as needed, to obtain payment for your health care services. This may include certain activities that your health insurance plan may undertake before it approves or pays for the health care services we recommend for you such as: making a determination of eligibility or coverage for insurance benefits, reviewing services provided to you for medical necessity and undertaking utilization review activities. For example, obtaining approval for a hospital stay may require that your relevant protected health information be disclosed to the health plan to obtain approval for the hospital admission.

Healthcare Operations:

We may use or disclose, as needed, your protected health information in order to support the business activities of your physician’s practice. These activities include, but are not limited to, quality assessment activities, employee review activities, training of medical students, licensing, and conducting or arranging for other business activities.

For example, we may disclose your protected health information to medical school students that see patients at our office. In addition, we may use a sign-in sheet at the registration desk where you will be asked to sign your name and indicate your physician. We may also call you by name in the waiting room when your physician is ready to see you. We may use or disclose your protected health information, as necessary, to contact you to remind you of your appointment.
We will share your protected health information with a third party “business associate” that perform various activities (e.g., billing, transcription services) for the practice. Whenever an arrangement between our office and a business associate involves the use or disclosure or your protected health information, we will have a written contract that contains terms that will protect the privacy of your protected health information.

We may use or disclose your protected health information, as necessary, to provide you with information about treatment alternatives or other health-related benefits and services that may be of interest to you. We may also use and disclose your protected health information for other marketing activities. For example, your name and address may be used to send you a newsletter about our practice and the services we offer. We may also send you information about products or services that we believe may be beneficial to you. You may contact our Privacy Contact to request that these materials not be sent to you.

We may use or disclose your demographic information and the dates that you received treatment from your physician, as necessary, in order to contact you for fundraising activities supported by our office. If you do not want to receive these materials, please contact our Privacy Contact and request that these fundraising materials not be sent to you.

Uses and Disclosures of Protected Health Information Bases Upon Your Written Authorization

Other uses and disclosures of your protected health information will be made only with your written authorization, unless otherwise permitted or required by law as described below. You may revoke this authorization, at any time, in writing, except to the extent that your physician or the physician’s practice has taken an action in reliance on the use or disclosure indicated in the authorization.

Other Permitted and Required Uses and Disclosures that may be made without Your Authorization or Opportunity to Object

We may use and disclose your protected health information in the following instances. You have the opportunity to agree or object to the use or disclosure of all or part of your protected health information. If you are not present or able to agree or object to the use or disclosure of the protected health information, then your physician may, using professional judgment, determine whether the disclosure is in your best interest. In this case, only the protected health information that is relevant to your health care will be disclosed.

Facility Directories:

Unless you object, we will use and disclose in our facility directory your name, the location at which you are receiving care, your condition (in general terms), and your religious affiliation. All of this information, except religious affiliation, will be disclosed to people that ask for you by name. Members of the clergy will be told your religious affiliation.

Others Involved In Your Healthcare:

Unless you object, we may disclose to a member of your family, a relative, a close friend or any other person you identify your protected health information that directly relates to that person’s involvement in your health care. If you are unable to agree or object to such a disclosure, we may disclose such information as necessary if we determine that it is in your best interest based on our professional judgment. We may use or disclose protected health information to notify or assist in your location, general condition or death. Finally, we may use or disclose your protected health information to an authorized public or private entity to assist in disaster relief efforts and to coordinate uses and disclosures to family or other individuals involved in your health care.

Emergencies:

We may use or disclose your protected health information in an emergency treatment situation. If this happens, your physician shall try to obtain your acknowledgment of our Privacy Practices as soon as reasonably practicable after the delivery of treatment. If your physician or another physician in the practice is required by law to treat you and the physician has attempted to attain your acknowledgment, but is unable, he or she may still use or disclose your protected health information for treatment, payment, and health care operations.

Communication Barriers:

We may use and disclose your protected health information if your physician or another physician in the practice attempts to obtain an acknowledgment of our Private Practices from you, but is unable to do so due to substantial communication barriers.

OTHER PERMITTED AND REQUIRED USES AND DISCLOSURES THAT MAY BE MADE WITHOUT YOUR CONSENT, AUTHORIZATION OR OPPORTUNITY TO OBJECT

We may use or disclose your protected health information in the following situations without your acknowledgement or authorization. These situations include:

Required by Law
Public Health
Communicable Diseases
Required by Law
Public Health
Communicable Diseases
Health Oversight
Abuse or Neglect
Food and Drug Administration
Legal Proceedings
Law Enforcement
Coroners, Funeral Directors and Organ Donation
Research
Criminal Activity
Military Activity and National Security
Workers’ Compensation
Inmates
Required Uses and Disclosures

Your Rights

Following is a statement of your rights with respect to your protected health information and a brief description of how you may exercise these rights.

You have the right to inspect and copy your protected health information. This means you may inspect and obtain a copy of protected health information about you that is contained in a designated record set for as long as we maintain the protected health information. A “designated record set” contains medical and billing records and any other records that your physician and the practice uses for making decisions about you.
Under federal law, however; you may not inspect or copy the following records: psychotherapy notes; information compiled in reasonable anticipation of, or use in, a civil, criminal, or administrative action or proceeding; and protected health information that is subject to law that prohibits access to protected health information. Depending on the circumstances, a decision to deny access may be reviewable. In some circumstances, you may have the right to have this decision reviewed. Please contact our Private Contact if you have questions about access to your medical record.
You have the right to request a restriction of your protected health information. This means you may ask us not to use or disclose any part of your protected health information for the purpose of treatment, payment or health care operations. You may also request that any part of your protected health information not be disclosed to family members or friends who may be involved in your care or for notification purposes as described in this Notice of Privacy Practices. Your request must state the specific restriction requested and to whom you want the restriction to apply.
Your physician is not required to agree to a restriction that you may request. If a physician believes it is in your best interest to permit use and disclose of your protected health information, your protected health information will not be restricted. If your physician does agree to the requested restriction, we may not use or disclose your protected health information in violation of that restriction unless it is needed to provide emergency treatment. With this in mind, please discuss any restriction you wish to request with your physician. You may request a restriction by submitting a written request to our Privacy Contact.
You have the right to request to receive confidential communications from us by alternative means or at an alternative location. We will accommodate reasonable requests. We may also condition this accommodation by asking you for your information as to how payment will be handled or specification of an alternative address or other method of contact. We will not request an explanation from you as to the basis for the request. Please make this request in writing to our Privacy Contact.
You may have the right to have your physician amend your protected health information. This means you may request an amendment of protected health information about you in a designated record set for as long as we maintain this information. In certain cases, we may deny your request for an amendment. If we deny your request for amendment, you have the right to file a statement of disagreement with us and we may prepare our rebuttal to your statement and will provide you with a copy of any such rebuttal. Please contact our Privacy Contact if you have questions about amending your medical record.
You have the right to receive an accounting of certain disclosures we have made, if any, of your protected health information. This right applies to disclosures for purposes other than treatment, payment or healthcare operations and valid authorizations or incidental disclosures as described in this Notice of Privacy Practices. It excludes disclosures we may have made to you, for a facility directory, to family members or friends involved in your care, or for notification purposes. You have the right to receive specific information regarding these disclosures that occurred after April 14, 2003. You may request a shorter timeframe. The right to receive this information is subject to certain expectations, restrictions and limitations.

You have the right to obtain a paper copy of this notice from us, upon request, even if you have agreed to accept this notice electronically.

Complaints

You may complain to us or to the Secretary of Health and Human Services if you believe your privacy rights have been violated by us. You may file a complaint with us by notifying our Privacy Contact of your complaint. We will not retaliate against you for filing complaint.

You may contact our Privacy Contact, Dyan Towne at 317-848-0001 for further information about the complaint process.

This notice was published and becomes effective on April 14, 2003.

Texting Privacy Policies

This Privacy Policy governs the manner in which Turkle & Associates (the “Company”) collects, uses, maintains and discloses information collected from Users of the Turkle & Associates VIP Alert texting program.

Company is committed to safeguarding the information Users entrust to Company. This texting program is not directed at children under 18 years of age.

Phone numbers collected for SMS consent will not be shared with third parties or affiliates for marketing purposes under any circumstance.

SMS privacy policy:

Turkle & Associates collects your personal information by website forms, email correspondence, or offline interactions.

The personal information we collect such as name and phone numbers for SMS messaging will never be shared or sold to any third party or affiliates for marketing purposes.

We do not use your personal information not share with third parties. By collecting this information is to improve the user’s marketing notifications, providing more enhanced service, and to improve experience in your communicating with Turkle & Associates.

Terms And Conditions

The information (Phone Numbers, personal information, emails) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

Upon consenting to receive text messages from Turkle & Associates and Phases Skin Care and Laser Center, you may receive communications related to appointments, special updates, satisfaction follow ups, and two way conversations from Turkle & Associates and Phases Skin Care and Laser Center.

Please note that standard messaging disclosures apply.

Message Frequency

Our SMS message frequency is estimated to be 1 to 10 text messages daily across all users.

Potential Fees for SMS Messaging

Carriers may charge fees for each message sent or received. These fees can vary based on the carrier’s pricing structure and whether the message is sent domestically or internationally.

Opt-In Method

Customers may opt-in for SMS messaging from Turkle & Associates and Phases Skin Care and Laser Center verbally during a call initiated through our website. During the call, customers will be asked: “Do you agree to receive texts from Turkle & Associates and Phases Skin Care and Laser Center?
Message frequency varies. Message and data rates may apply. Text HELP for help, text STOP to opt-out. See our privacy policy at HIPAA Privacy Policy – Turkle Phases and Texting Privacy Policy – Turkle Phases. This consent agreement will not be shared with third parties and affiliates for marketing purposes. No SMS communication will be initiated without customer consent.

Opt-out

customers can opt-out of SMS messaging from Turkle & Associates and Phases Skin Care and Laser Center by replying STOP at any time to any received SMS message. Once opted out, they will receive no further SMS communication. Customers can opt back in at any time by replying START.

Standard Messaging Disclosures

Messaging frequency may vary.
Message and data rates may apply.
To opt out at any time, text STOP.
For assistance, text HELP or visit our website at Turklemd.com.

Personal Information We Collect:

Company may collect personally identifiable information (including demographic and biographic information, business affiliations, financial information and survey responses) from Users in a variety of ways, including through online forms for ordering products and services and other instances where Users are invited to volunteer such information. Information gathered from the texting application may be combined and stored in a single central source.

LeadPost Services: We may use a service to obtain personal and non-personal information about You. This collection is triggered when you access our Website through a pixel placed on our Website. The Service may collect the following information when you interact with the page(s) on our Website where the pixel is present: (i) information about your web browser; (ii) your IP address, (iii) web pages visited; and (iv) cookies stored in your browser. We may use the data collected by the service to obtain personal information about You and use this data for marketing to You. For more information about the service data use and collection policies and practices and your opt out rights, please review the Privacy Policy located at https://leadpost.com/privacy-policy

How We Use Information:

Company and its trusted affiliates, independent contractors and business partners may use personally identifiable information collected through the texting application to contact Users regarding products and services and otherwise to enhance Users’ experiences with Company collected through our texting application for research regarding the effectiveness of the texting application and the marketing, advertising and promotional efforts of Company, its trusted affiliates, independent contractors and business partners.

Disclosure Of Information:

Company may disclose information collected from Users to trusted affiliates, independent contractors, and business partners who will use the information for the purposes outlined above. We may also disclose aggregate, anonymous data based on information collected from Users to investors and potential partners. Finally, we may transfer information collected from Users in connection with a sale of Company’s business.

Company will not disclose any protected medical information protected under HIPAA and that HIPAA privacy policy applies to the medical information of patients of the company.

Accuracy Of Information:

Company will not disclose any protected medical information protected under HIPAA and that HIPAA privacy policy applies to the medical information of patients of the company.

Your Hipaa Privacy Rights:

Under federal law, a patient’s medical information provided in obtaining medical care, products or services, is protected under HIPAA. If applicable, “protected health information” is information about you, including demographic information, that may identify you and that relates to your past, present and future physical or mental health or condition and related health care services.

Updating Your Information:

It is important that we keep the most accurate, up-to-date information about you in our records.

Therefore, if you believe that our records contain information that needs to be updated, please call us at 317-848-0001.

Children’s Privacy:

Company is not designed to attract individuals under the age of 18. In accordance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect or store any personal information, even in aggregate, about children under the age of 18. If we discover we have received any information from a child under the age of 18 without parental consent, we will delete that information immediately. If you believe that Company has any information from or about anyone under the age of 18, please contact us at the contact point specified below.

Company reserves the right to periodically revise this policy. Company may, at its sole discretion, provide notice of any such policy change on its homepage, but such notice may only be posted for a limited time. Users are responsible for checking our Privacy Policy regularly to see if we have made any modifications.

Questions

Users may direct questions concerning this Privacy Policy by sending an email through our contact form here or by calling 317-848-0001.

(Adopted 1/11/2016)

Office Policies

HIPPA Privacy Policies

Texting Privacy Policies

Accuracy Of Information:

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